Health and Safety
Health and Safety at the Center
COVID-19 SAFETY POLICIES
Ensuring the safety of our visitors, staff, artists and volunteers is our top priority. With your cooperation, we can remain safe, open, and continue to provide inspiring experiences in the arts and humanities.
At this time, we expect to offer all our in-person events at full capacity, and without health and safety restrictions. Face masks are optional at the Arvada Center. We ask visitors to respect other patrons, our staff and volunteers who may choose to wear masks. Plans for the 2023-2024 theatre season are subject to health and safety guidelines from public health officials, and the actors’ union that will be in place at the time of the performances.
We encourage all visitors to continue making responsible decisions about their health, and ask you to stay home if you are feeling sick. Thank you for your continued patience and consideration of our COVID safety policies, and for helping us keep our visitors, staff, performers, volunteers and community health
Thank you to our sponsor SCL Health/Lutheran Medical Center. Visit their website for resources on health, safety and risk assessment.
Frequently Asked Questions
At this time, we are not requiring any health and safety restrictions - like vaccine verification or face masks - for in-person events, including:
- Summer camps and classes
- Summer concerts
- Gallery entry
- Our 2023-2024 theatre season
- Event rentals in the ballrooms
These policies are subject to change as things in our community and state change. Read through answers to some frequently asked questions below, and please contact the Box Office at 720-898-7200 if you have further questions.
At this time, the Arvada Center has no health and safety restrictions in place for our 2023-2024 Theatre Season, fall classes, summer camps, summer concerts and other events.
Face masks are optional at the Arvada Center - and we do have some at the Box Office if you arrive and wish to wear one. We ask visitors to respect other patrons, staff and volunteers who may choose to wear masks.
Health and safety restrictions at the Arvada Center may change if guidance from local and state health authorities changes. If we make any changes or put new restrictions in place, we will contact you by email with as much notice as possible.
We will also keep this webpage updated with our latest policies, so you can always reference it before your event or class.
If there are changes to our health and safety restrictions, or if an event needs to be rescheduled or cancelled, we will contact you first by email. In order to ensure you receive our emails, we recommend adding the following addresses to your email contacts:
- AC_Cust_serv@arvadacenter.org
- info@arvadacenter.org (Box Office email address)
We may also contact you through the address updates@arvadacenter.org - which we only use for emergency changes or cancellations.
We do not always have the capacity to contact all patrons by phone. Please be sure your email address is up to date in our Arvada Center account, and check your email account regularly - particularly on the day of your performance.
You can access your Arvada Center account at the link below to update your contact information. You can also call our Box Office at 720-898-7200 to check your email information is up-to-date.
Face masks are optional at the Arvada Center - but we encourage all visitors to wear a face covering if they wish to. We have face masks available at the Box Office if you arrive and wish to wear one.
If you are sick or have been exposed to COVID-19, please stay home. Please contact the Box Office as soon as you are able. We understand the necessity to remain flexible and will work with you to discuss your options, so you don’t lose your purchase.
We’re committed to a flexible policy ensuring that our patrons receive exemplary service throughout their experience with us. While we cannot guarantee refunds in advance for a performance that has not been cancelled, we understand that life circumstances can sometimes prevent you from attending a performance you have tickets for.
If you can’t make your performance, we are happy to discuss available options and determine an appropriate course of action. While a refund may not always be possible, we can provide alternative options including exchanging tickets into a different performance of the same production or a new production altogether. We understand the necessity to remain flexible and will work with you to discuss your options, so you don’t lose your purchase.
Updated September 5, 2023
