Because of the COVID-19 public health crisis, the Arvada Center facility is currently closed to the public until further notice - and we cancelled all events, performances and classes happening in March and April.
Below, find the answers to frequently asked questions about class cancellations, ticketing, refunds and more.
The deadline to inform us as to how you'd like to process your tickets for spring events (March - May) is Sunday, May 31. If we do not hear back from you by that date, we will automatically transfer your ticket cost to a gift certificate in your name.
The deadline to inform us as to how you'd like to process tickets for June summer concerts is Friday, June 26.
Questions? Please contact our Box Office - email@example.com.
Is the Arvada Center open?
We are currently closed to the public until further notice. Our Box Office is open, and can assist you virtually Monday through Friday between the hours of 9 am and 5 pm.
Box Office staff will be available to answer phone calls during limited hours. If you would like to speak with a representative, please call the Box Office at 720-898-7200 between the hours of 9:15am-4:45pm, Monday through Friday.
The quickest way to contact our Box Office is to send an email to firstname.lastname@example.org.
I had a ticket to an event that got cancelled. What do I do now?
If you purchased tickets to a performance that was cancelled, you should have received direct communication by email regarding your ticket options. You can either donate the cost of your ticket, receive a gift certificate in your name for the amount of your ticket purchase, or request a refund.
Please use this online form to let us know what you’d like to do.
Due to the volume of requests, please allow up to two weeks for Box Office staff to respond to your submission.
Which events are impacted?
Cancelled events include:
I was registered for a class that got cancelled. What do I do now?
All classes and workshops scheduled to begin between March 16 and April 30 have been cancelled.
Education staff will contact each enrolled student with options for registration (including transfers to a different term, donation of class cost, transfer funds to a gift certificate or a refund).
Are you doing any classes virtually?
We are able to offer virtual delivery of our dance classes, and are exploring the best way to continue our Front Range Youth Symphony program virtually in the spring as well.
If you’re enrolled in a class with virtual delivery options, your instructor should have contacted you directly.
I paid costume fees for spring dance performances that are no longer being held as scheduled. What do I do?
You have the following options regarding these costume fees for the spring:
Visit this form and select the spring dance performance you paid fees for to let us know what you'd like to do.
I'd like to donate the cost of my ticket for a cancelled event to the Arvada Center. What do I do?
Please visit this online request form, select which event you had tickets to, and select the option to donate. Our Box Office staff will contact you when they have completed the request. Thank you for supporting the Arvada Center!
How do I exchange tickets for a cancelled performance for a gift certificate?
Please visit this online request form, select which event you had tickets to, and select the option to redeem their cost as a gift certificate. Our Box Office staff will contact you when they have completed the request.
How do I redeem my gift certificate for a later event?
You may redeem it by phone, online, or in person (when we're open to the general public).
Can I use the value of my tickets towards my 2020-2021 Subscription renewal?
Yes. Either contact the Box Office, or fill out the option for gift certificate.
How do I request a refund or gift certificate?
Please visit this online request form, select the event you had tickets to, and select that you'd like a refund. Our Box Office staff will process your request as quickly as they are able.
How long until I get my refund?
Refunds typically take 7-10 days to process back to your account - depending on your credit card company. Due to overwhelming requests, the time to refund may take longer than expected right now - so please be patient!
I put in my request more than a week ago, why hasn't anything been done?
The Box Office staff is working with a limited staff, in the office, and at home, which is taking time to process requests. It may take three to four weeks for the staff to process your request.
Why haven't I heard from you?
We are notifying patrons about their requests through email, and on our website. We have a limited staff calling patrons, and it will take time to reach everyone.
Are summer concerts happening at the Center?
We have made the decision to cancel our summer cultural concerts - including performances by 3rd Law Dance/Theater, Wonderbound Dance, the Denver Brass, CJRO, Colorado Ballet, Cleo Parker Robinson Dance and Colorado Symphony.
We are waiting on government advice on how to proceed with our national touring concerts, and will contact ticketholders with more details at that time.
I have a ticket to a concert or performance in June. What should I do?
We are currently processing ticket exchange and refund requests for cultural performances in June - 3rd Law Dance/Theater, Wonderbound Dance, and the Denver Brass.
If you purchased tickets to one of these performances, you should have received direct communication by email regarding your ticket options. You can either donate the cost of your ticket, receive a gift certificate in your name for the amount of your ticket purchase, or request a refund.
Please log into your Arvada Center account, or use this online form, to let us know what you'd like to do. Due to the volume of requests, please allow up to two weeks for Box Office staff to respond to your submission.
The deadline to inform us as to how you'd like to handle your ticket is Friday, June 26. If we do not hear from you by that date, we will automatically transfer the ticket price to a gift certificate in your name.
I have a ticket to a concert or performance later in the summer. What should I do?
We are contacting summer concert patrons in stages, to allow our Box Office time to process these ticket exchange requests. We will contact you soon with specific details on how to handle tickets for concerts and performances happening in July and August. Thank you for your patience!
During this time of unprecedented cancellations, the Arvada Center is facing a major loss of ticket revenue - one of our primary sources of income. We ask that you consider donating your tickets as a tax-deductible donation rather than requesting a refund - or just make a general donation to the Center if you are able.
Your support means more to us now than ever before - by making a donation, you are supporting the people who make the Center special: teachers that inspire both adults and children, crews that build and produce our award-winning theatre productions, and artists whose work adorns our gallery walls.